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Unfortunately, you cannot return medicines, including pharmacy medicines, or anything that has a hygiene seal that has been broken. For you have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.
These Refund Policy is in addition to our standard terms & conditions of sale.
The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to repair or replace the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any standard postage charges.
This does not apply to items that have failed due to wear and tear. You may have additional manufacturer's warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.
If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team. Please reach out and we will advise you how to return the items.
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full.
Unfortunately, we do not refund postage on return of part orders.
If you tell us you have changed your mind about a product that has not been delivered to you we refund you as soon as possible and within 14 days . If you are sending your product back to us, we refund you within 14 days of receiving it. We refund you by the method you used for payment. We do not charge a fee for the refund.