If you have any issues with your order then please check our FAQs below or contact us.
| Delivery option | Product type | Service | Estimated delivery times | Cost |
| Standard | Non-refridgerated products or treatments only | Royal Mail 48 | 3-5 working days | Free when you spend over £30 |
| Standard | Non-refridgerated products or treatments only | Royal Mail 48 | 3-5 working days | £2.95 |
| Express | Non-refridgerated products or treatments only | Royal Mail Tracked 24 | 1 working day - order by 7pm (Not guaranteed) | £4.95 |
| Next working day | Non-refridgerated products or treatments only | DPD | 1 working day - order by 3pm | £6.95 |
| Next working day before 1pm | Non-refridgerated products or treatments only | Royal Mail Special Delivery | 1 working day - order before 4pm - available Mon-Thu - Signature required | £8.95 |
| Next day before 1pm (Saturday delivery) | Non-refridgerated products or treatments only | Royal Mail Special Delivery | Order before 4pm on a Friday - Signature required | £9.95 |
| Next working day before 9am | Non-refridgerated products or treatments only | Royal Mail Special Delivery | 1 working day - order by 4pm - available Mon-Thu - Signature required | £21.95 |
| Temperature controlled | Refridgerated products or treatments only | Royal Mail 24 | 1-3 working days - order by 7pm | £3.95 |
| Temperature controlled | Refridgerated products or treatments only when you spend over £100 | Royal Mail 24 Signed For | 1-3 working days - order by 7pm - Signature required | Free when you spend over £30 |
*Please note estimated delivery times include processing time at the warehouse and are calculated from the date the order is placed. During exceptionally busy periods, processing times may be longer and delivery times can be affected by adverse weather conditions. Delivery estimates exclude Bank Holidays, public holidays and weekends. Please check Royal Mail for service updates and potential delivery delays in their network. Additional delivery terms apply, please see below for full terms.